The fan on my Xiaomi Mi Robot Vacuum-Mop Essential White robot stopped working all of a sudden. The device isn't even two years old yet, so it's still under warranty. It was bought at vatanbilgisayar.com. I took the device to the Ouno service center, but they said it was my fault and asked for a ridiculous amount of money to fix the fan. If the vacuum broke because of dust while it was still under warranty, that means there was a problem with the device's quality, and I shouldn't have to pay for a new fan because dust got into the system. The company can't be reached by phone either. Xiaomi and Vatan Bilgisayar really let me down with their lack of care and bad service. I want my device to be fixed for free because it's still under warranty. If you don't fix this, I'll take it to the consumer protection agency and file a complaint with CIMER. Thanks
My Xiaomi Mi Robot Vacuum Mop Essential White's battery was draining in less than 5 minutes. I sent it to Ouno Service, who claimed that the device's battery needed to be replaced, which they would do for a fee. However, I reminded them that the product's 2-year warranty was still in effect. Surpris...
We bought the Xiaomi Vacuum Mop Pro 1 robot vacuum cleaner about a year and a half ago. I contacted the Ouno service center due to the rapid battery discharge. Despite having a warranty, they offered to replace the battery for ₺2700. They claimed that the reason was that the battery's service life h...
On December 28, 2023, I purchased a Xiaomi Lydsto Robot Vacuum Cleaner R1D White from the Xiaomi store in Antalya Özdilek AVM. Since then, the device has broken down three times, and Evofone Bilgi Tekn. San. Tic. Ltd. Şti. (Tax ID: 2710750486) has supposedly repaired it each time. The first issue w...
My 4-month-old Xiaomi robot vacuum cleaner's wheels broke, so I took it to the store where I bought it to the store in Mall Of Istanbul, they sent it to Ouno service, they immediately said user error and invoiced 3095 TL. I could not figure out how the master who looks at it can say user error, I am...
My Xiaomi Mi Vacuum Mop 1C 2 robot vacuum cleaner, which I got from Hepsiburada, stopped mapping after 11 months. I called the authorized service and sent them my vacuum cleaner. Even though it has a two-year warranty, it cost 3600 TL to fix the vacuum cleaner I got for 4500 TL. When we bought the v...
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