I chose to sign up for a Game Pass membership for my Xbox Series S. I was looking for information on the Xbox or Microsoft websites, but I couldn't find it. To be honest, your help pages are some of the worst I've seen. They don't make any sense at all. When I called the designated help number, 08503902777 (on December 20, 2023, at 12:40), I couldn't get to the information on the web pages. It was one of the three worst call centers I've ever been to. The person who answered the phone from Xbox support didn't know much about the subject, so I had to explain my questions them. They didn't know much about Xbox or Game Pass, and they even told me the wrong thing when they said that Ultimate could only be used on a computer. For a big company like Microsoft, these things are not acceptable. I strongly advise that you make your services better.
On October 14, 2023, I accidentally bought Game Pass Core for three months on four separate occasions. I promptly canceled the subscriptions, as my intention was to acquire Game Pass Ultimate instead. I've reached out to Microsoft customer service several times in an attempt to get a refund for the...
About one hour ago, I purchased an Xbox Game Pass Ultimate subscription directly through my Xbox console. The payment was made using my account (z******@gmail.com**), and ₺309 was charged to my card. However, the membership has not been activated on my account, and I haven’t received any invoice or ...
On September 11, 2024, I purchased a 1-month Game Pass Standard PC package through the Xbox app. I downloaded the games without any issues, but when I tried to play them, I received a Microsoft Store compatibility error. I then entered the email address associated with my Xbox account into the Micro...
I recently purchased an Xbox Game Pass subscription, expecting to access games smoothly through the Xbox app. However, when I tried to log in, the app redirected me to create or verify my Microsoft account. I entered my email address as requested, but the verification code never arrived in my inbox,...
I recently purchased a brand-new Xbox subscription, and this was my very first time using the service. Although the subscription fee was successfully charged to my account, the subscription was never activated on my profile—I received absolutely no access to the benefits I paid for. Naturally, I tr...
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