My transfer with WorldRemit was rejected, but the money wasn’t refunded. How can I recover it?

• Log in to your WorldRemit account and locate the transaction under “My Transfers.” If it shows as “refunded” but the money hasn’t appeared, take note of the transaction ID and exact date.

• Fill out the contact form at https://www.worldremit.com/en/contact-us, selecting “transfer rejected without refund.” Include the amount, payment method, and reference number.

• Request confirmation that the refund has been processed and ask for the estimated timeframe based on the payment method used: card (3–7 business days), bank account (up to 10 days).

• If the money doesn’t arrive within the given timeframe, ask your bank to initiate a trace or chargeback.

• Keep all emails and receipts, as they may be needed if you escalate the complaint.

If the issue remains unresolved, consider submitting a complaint on Xolvie to raise awareness and inform others.