I Report My WorldRemit Transfer Disappeared After Being Charged

I used WorldRemit to send money on July 5, 2025. The money came out of my bank account without any problems, but then the transaction was canceled for no reason! I didn't get an email, an explanation, or anything. I looked at the WorldRemit app, and it looks like the transfer never happened. There's no record, transaction ID, or history of it at all. I only got an email claiming that the information about my recipient had been changed, which is strange because I didn't do anything! I didn't change anything! If the app doesn't show the transfer, how am I going to get my money back or process it? There is certainly a debit from my bank. Please get in touch with me as soon as possible, WorldRemit. This is very annoying.