Hello, I am your customer from Turkey. I have been using the Wise app for about 1.5 years. However, due to the difficult days we went through in Turkey, my friends and people I know started to send more money to my account to help me more and support my needs due to the recent earthquake. However, this practice has sparked the investigation. When I said that my other income came from my relatives and friends, they asked me to send the bank statement (3 months). I sent it to you, but it was always received negatively. I sent the paperwork you asked me to but your app is determined to shut me down and keep my money in. I am a victim and complainant, I am seeking my right. I need money and want to continue using it wisely. Otherwise, I declare that I will apply to the European court. NOTE: I am sending my bank account statement and SGK service statement here. Tell your team to review it honestly.
I have not been able to withdraw my money from my account on Wise for exactly 13 days. The application that we use to support each other with our friends from time to time asked me to verify myself. He asked for my account statements. Despite providing the information, I could not get a response. F...
Hello, I live in Hungary and attempted to send ₺3,000 from my Wise account about 4 days ago. Including ₺100 in fees, the transaction should have gone through smoothly—but Wise blocked the transfer and suddenly froze my entire account. Afterward, I was asked to submit additional verification, includ...
I use wise since 2021, I regularly send money. This time they wanted my source of wealth documents. I told them I have a self-employed pharmacy in Turkey and a company in UK. They wanted my dividend voucher but in Turkey, there is no such thing as in UK so I sent them my last three months bank statm...
There is an earthquake in Turkey, and we urgently require funds. Despite this, we are kept on hold for far too long and are unable to obtain an answer. We have not received the 30K TRY money that we sent through Wise. They have taken our money and are refusing to explain why. P32566720 is the member...
On August 28, 2023, at 01:43, I transferred €100 via Wise to my bank account in Turkey under my own name (Transaction #1693401084). A fee of €5.28 was stated for the transaction. However, even after 5 days, the money has not reached my account. The Wise app still shows the status as “Waiting for you...
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