Wingie Payment Successful But Ticket Not Issued – Request Ticket Or Refund

I purchased a round-trip ticket from Jeddah to Hyderabad through Wingie for the travel dates 23/07/2026 to 08/09/2026. The payment was successfully deducted from my bank account today, 17/07/2026, at around 6:00 a.m. (Saudi Arabia time), but I have still not received my ticket or any booking confirmation email. The payment reference on my Aljazira Bank statement is “Wingie Arabia For TR” with reference number 2313430611570717 and a charged amount of 2258.44 SAR. Despite the payment clearly appearing as successful, there is no ticket, no PNR, and nothing in my email inbox. I am currently in Saudi Arabia and need this booking to be confirmed as soon as possible. I kindly request that my ticket for the Jeddah–Hyderabad flight on 23/07/2026 and the return on 08/09/2026 be issued immediately and the full booking details (including PNR and e-ticket) be sent to my email address mam*****@gmail.com and also confirmed via my mobile number 0506*******. If, for any reason, the ticket cannot be issued, I request an urgent full refund of the 2258.44 SAR paid under the reference number 2313430611570717 and a clear explanation of the situation.