WhatsApp Account Suspended After Hacker Changes Profile Picture and Triggers Ban
My WhatsApp account, which I have been using on my phone, has been unfairly closed multiple times over the past two days, and I believe it has been compromised by third parties. I received a warning on my screen stating "This account is not allowed to use WhatsApp," after which I submitted a request through the support section, and it currently shows "Review requested."
Even though two-step verification is enabled on my account, I suspect that others are accessing it. While my account was banned and I was completely unable to log in, I noticed that someone logged into my account and made themselves an admin in a WhatsApp group I belong to. Today, my profile picture also changed without my intervention; although my own photo appears on my end, other people see a photo of an Asian woman.
Additionally, when I try to log back in, the verification code does not reach my phone, so I cannot reactivate my account. This situation severely risks both my security and my personal data.
I demand that WhatsApp reopen my account as soon as possible, conduct a detailed security investigation, and take necessary measures to completely block unauthorized access by third parties. Furthermore, I request that verification codes reach me seamlessly again and that I be provided with a clear explanation regarding this security issue.
Same thing just happened to me, though I haven't been banned or anything. My profile picture was randomly changed to a random woman i've never seen before but it's only visible to other people, for me it's still my old profile picture. Did you ever find out if it were actually hackers?