WeTransfer Continued Charging Me After I Canceled My Subscription

Nazlı
WeTransfer
October 10, 2025 1:05 PM

Even though I canceled my WeTransfer membership in September, subscription fees continued to be charged from my Paycell account for 3 additional months, including October. A total of approximately $32 was deducted through monthly payments of around $11 each. The email address associated with my account is: n******@gmail.com.

After completing the cancellation process, I did not receive any warning, confirmation message, or notification indicating that the subscription would continue or that additional charges would still be taken. In addition, I could not find any proper customer support channel where I could directly contact WeTransfer regarding this issue. I also have receipts and proof of all related payments and transactions.

I request that all subscription fees charged after the date I canceled my membership be fully refunded to me as soon as possible.

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