Western Union MTCN Not Recognized Despite Correct Name on Documents

I recently tried to transfer money through Western Union, but even though I provided the correct name and surname on the documents, the MTCN is not being recognized as mine. The transfer has been confirmed and marked as completed, but unfortunately, there is no support available at the moment. There is no email or help line to contact for assistance. Please note that online transfers do not come with any guarantees. The system is incredibly troublesome, and their lack of support is evident.