I've been using Garanti Bank for years, but I've decided to close all my accounts at the first opportunity. I'm currently overseas and I transferred funds to myself using Western Union. I've done this transaction many times in the past. Unfortunately, the MTCN number provided by Western Union was incorrect. I've made multiple calls regarding this issue, but all they seem to do is record complaints and complete paperwork. Unfortunately, I've been left without any funds for the past three days. If they had issued a refund, I would have been able to continue using my least favorable card for future purchases. Contradictory information was provided by different customer representatives regarding the refund of the commission used for the transfer. I question whether they received the same training. It's really frustrating that I was charged a commission for a transaction that didn't even go through. But what's even more concerning is that I still haven't received any resolution for this issue. I need my MTCN number to be corrected urgently!
I've been attempting to withdraw my Western Union funds using the MTCN code for more than three weeks, but unfortunately, I'm still unable to access my money. Despite the sender's repeated assurances of fund availability for withdrawal, I am still encountering difficulties. I reached out to Western ...
I reached out to Garanti Bank to rectify an issue with a money transfer that didn't go as planned. We went to the location and finished all the required tasks. They were supposed to get back to us, but we didn't hear anything at all. The person receiving the transferred funds is also a customer of G...
On October 2, 2025, around 10:00 AM, I went to the Garanti Bank Kartal branch to withdraw the money sent to me via Western Union. However, the staff told me they couldn’t release my funds because I didn’t have an account with the bank, and that I would need to wait until later. They also claimed the...
I became a member of Garanti Bank through a campaign. Throughout the campaign period, I diligently filled out all the required applications. Unfortunately, when trying to apply for credit using the mobile application, a "transaction could not be completed" warning kept popping up. I reached out to c...
Garanti Bank used my overdraft account to pay my overdue credit card debt without my permission, leaving my account in the negative. I had planned to restructure my credit card debt, but now I am unable to proceed due to this transaction conducted without my knowledge. There are two main issues here...
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