I’ve been using the WePlay mobile app and have successfully made payments up to VIP level 5 without any issues. However, about one month ago, my device was permanently banned without any explanation or reason provided. Despite requesting clarification from support, no valid reason was given. My account is registered with the email address b**@musayildirim.com.tr**.
Before the ban, I had invested approximately ₺150,000 into the app. When I contacted WePlay customer service, I was told that the ban would not be lifted and that no evidence or justification would be shared with me. This is the first time I’ve encountered such a situation, and it has caused me significant frustration and financial loss.
I expect either the permanent ban to be lifted or a full refund of the money I have spent on the platform. I request a clear explanation and a fair resolution to this issue.
My WePlay account (ID: 24627792) was suddenly banned without any explanation. I was using the app on an Android device and had spent approximately ₺2,500 on this account. I never received any warnings or violation notices, and I was logging in consistently for around 160 hours. Despite trying to co...
On August 22, 2025, while playing an online game through WePlay, my account suddenly received a device ban even though I had not committed any rule violation. I was in the process of improving and upgrading my account, and there was absolutely no cheating, inappropriate behavior, or suspicious activ...
I am very frustrated with what happened to my WePlay account. After making a small top-up of only ₺50, my account was suddenly banned from sending messages and my balance dropped into the negative — without any explanation. I have no idea what caused this issue, and I haven’t received any notificati...
I’ve been using the WePlay app for over 2.5 years with the account ID 560526. Throughout this time, I’ve never even received a chat ban, yet suddenly, around 11:00 PM, my account was hit with a permanent device ban. This is incredibly upsetting—I’ve put countless hours and effort into building this ...
WePlay banned me for no reason, and now I can’t log in with any account! No matter what I do, every time I try to enter, I get blocked. This is beyond frustrating, and I need my ban lifted immediately. I have invested a lot of time into this platform, and now I am completely locked out. If this iss...
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