WePlay Issues Unjust Device Ban Citing Code [2010] Violation

A device ban has been applied to my account on WePlay via Play since September 10 without any given reason. As seen in the screenshot I submitted, it states that my account was banned with a warning reading "[2010] your account violated the rights of others"; however, I did not engage in cheating, swearing, insults, or any behavior that would violate the rights of other players in the game.

Even though I appealed to the support team after receiving the ban, I have received no response whatsoever to date, and both my account and device remain banned. The lack of clear, explanatory information regarding why I was banned and the absence of a response to my support ticket are causing me hardship.

I demand that WePlay and Play thoroughly investigate my device ban, immediately lift it if it was applied unfairly, and provide me with a clear written explanation.