WePlay Account Locked Because I Cannot Access My Old Phone Number

18

I have my WePlay gaming account linked to my Google account, g***********@gmail.com. For about a day, whenever I try to log in from a new device, the system requires verification via WhatsApp or SMS for account security. However, the old phone number registered to my account has been completely deactivated and is no longer in use, so I cannot receive the verification code and cannot access my account.

My session on my tablet has also been logged out, so I cannot currently see or remember my WePlay ID number. Despite this, I am attaching a screenshot of the informational email I received from Google titled “WePlay received this profile information” as proof that the account belongs to me.

I request that my account be identified through the email address registered in the system, g***********@gmail.com, and that the old phone number linked to the account be removed or replaced with my new, active phone number. If additional verification is required for security purposes, I am willing to provide it. The important thing is to restore my access to the account.

I kindly ask that this access issue be resolved as soon as possible and that my account be made securely accessible using my new phone number, which is currently 053*********95.

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