I Can’t Access My WePlay Account Despite Owning the Number and Getting SMS Codes

Aslı
Aslı
WePlay
July 17, 2025 11:17 PM272

I can no longer access my WePlay account, even though the phone number linked to it is mine. Just yesterday, I logged in without any issues, but today, I’m completely locked out. When I try to log in, the app says the account is active on another device. I still receive the SMS verification codes, which proves the number is mine, yet after entering the code, the login fails.

This is extremely frustrating because the account is tied to my personal number and belongs to me—yet someone else appears to have unauthorized access. I have no way of logging in, using the app, or securing my account.

I request urgent assistance from WePlay’s support team to verify my identity, restore access to my account, and ensure my personal information is protected. My account ID is 88969701. Please treat this issue as a priority.

1 Support

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