Wego Charged Me for a Hotel Reservation That Does Not Exist

On July 21, I made a hotel reservation through Wego for Hedef Resort in Alanya for the dates of August 23–28, and I paid approximately $495 by credit card. Although my reservation appeared to be confirmed, when I arrived at the hotel, I was told that there was no reservation under my name in their system.

Even though the hotel has no record of my reservation, my credit card has already been charged. This issue has now been ongoing for approximately one week, and I have not received any response from Wego either. I have not been contacted by email or phone and have received no information whatsoever regarding the status of my reservation or payment.

I am requesting either a full refund of the amount I paid or a guarantee that my stay at Hedef Resort from August 23 to August 28 will be honored in exchange for the payment I have already made. I urgently request that I be provided with information regarding this matter and that an appropriate resolution be offered without further delay.