In 2023, I bought a T-cross vehicle and had a serious problem while driving in Alanya Basaran. The ESP warning light illuminated, and the vehicle would not engage in reverse gear. Concerned for my safety, I had it towed to the authorized service center right away. To my surprise, the service center staff admitted that they had never seen anything like this before and were having difficulty determining the root cause. Because of this uncertainty, I was highly dissatisfied with the service. Given the issue's persistence and unresolved nature, I believe that requesting a replacement vehicle is entirely justified. I hope they can resolve this issue quickly; if not, I'm prepared to go to court to protect my rights and ensure my safety on the road. This has not been a pleasant experience, and I am determined to see it through to a satisfactory conclusion.
Hello, I live in Antalya, Turkey, and I would like to express a complaint. On 09.07.2025, I purchased a Citroën E-C3 Aircross from the Citroën dealership “Citroën Balaban” in Antalya. The sales team was very helpful in every respect, but afterwards we started to experience some issues with the vehic...
I purchased my Toyota Corolla Cross at the end of December 2022. On the morning of May 12, 2025, the vehicle suddenly wouldn’t start. The authorized Toyota service center informed me that the battery was completely discharged. However, they told me the system didn’t allow them to replace it, so they...
About a month ago, the turbo of my BMW 3 Series with license plate number 34 ANA 942 malfunctioned. However, the turbo had already been replaced in October 2023 at the Samandıra authorized service center. Since the failure occurred before two years had passed, I contacted Borusan and was informed th...
My 2023 Nissan X-Trail e-4ORCE suddenly displayed an “e-power fault” warning without any prior indication while I was driving, and I had to have it towed to Nissan Bostancıoğlu authorized service in Istanbul via roadside assistance. After inspection, I was informed that the 12-volt battery had short...
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