I recently transferred my Vodafone number, and it's only been 6 days since the switch. Customer service assured me, "There are no other promotions; prices will increase at the New Year." Surprisingly, the next day, they introduced new campaigns at significantly lower prices. The signal quality and internet speed are stuck in the Middle Ages. Every time I talk to customer service about the issue, the call gets dropped. Then, expressing my dissatisfaction, I called customer service and stated my intention to terminate the commitment within the legal 14-day period. However, they insisted on imposing a 300 TL cancellation fee. Now, I want to clarify: do we have the right to cancel within the first 14 days? Customer representatives are not providing a definitive answer. Please assist me; otherwise, I'll switch to another provider and take legal action to avoid paying the cancellation fee.
Hello, Vodafone officials. On November 23, I applied to transfer my line to the new Advantageous Yalın Fırsat 60 GB package for a monthly fee of 243 TL. However, just one day later on November 24, the package price dropped to 207 TL. Due to our line being activated and transferred to Vodafone, we ca...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
My contract with Vodafone for my postpaid line expires on August 21st, and I've been trying to contact them since August 4th. I desired to change to a special tariff. The representative informed me that the package would be renewed for 214 TL and would not be affected by any price increases througho...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
I was called by a Vodafone customer representative on 27.07.2023 at 13:05. I was given misleading information by saying "Your first-period tariff ends today, we have a new special campaign for you, if you participate, you will continue at 145 TL, if you do not participate, the current price of the c...
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