Vodafone messaged me on July 28th, 2023, to renew my second-period plan for 88.36 TL. I had intended to switch carriers, but I changed my mind and decided to renew the second-period plan for 119.00 TL on July 30, 2023. The text messages they sent about the old plan, on the other hand, are still on my phone. They seem to be making a joke out of my situation. This is not acceptable, and I will not remain silent; I will make certain that this issue is reported everywhere. It's worsening to deal with deceptive tactics from a major telecom company like Vodafone. I trusted them with my decision to stay, but their dubious actions have left me feeling duped and exploited.
I was called by a Vodafone customer representative on 27.07.2023 at 13:05. I was given misleading information by saying "Your first-period tariff ends today, we have a new special campaign for you, if you participate, you will continue at 145 TL, if you do not participate, the current price of the c...
I've been a Vodafone customer for many years, but their recent actions have left me feeling completely disappointed and betrayed. On August 11, 2022, I spoke with a customer service representative named Helin, who persuaded me to switch to the Vodafone Red 20 plan, promising me 99 TL for the first y...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
Comments