I am a Vodafone mobile service subscriber, and on 08/25/2203, I received an SMS from Vodafone stating that I could add 5-10-15 TL to my balance after recharging my account with 100 TL. I was intrigued, so I clicked the link in the message to make the specified top-up, only to find out that the minimum amount for top-up was actually 60 TL. When I contacted customer service, I was told that there was a problem with the application that would be resolved within 24 hours. Even after waiting 24 hours, I encountered the same issue when I reopened the app. When I called customer service again, I was told that the SMS I received was the result of a system error and should not be taken into account. It is obvious that the company must accept responsibility for system errors. I believe the company should provide the service promised to customers. Vodafone must address this issue and alleviate my frustration as a result of their technical flaws. Furthermore, the customer service representative's dismissal of the problem as a "system error" has exacerbated my dissatisfaction.
I participated in Vodafone's mobile payment campaigns, expecting around 140 TL in discounts, but they only provided a mere 5.99 TL discount. Even the discount from my previous bill, three months ago, was not applied. I paid a total of 441 TL, but they only gave me a 68 TL discount when 60 TL more sh...
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
I've recently had a frustrating experience with Vodafone. They unfairly labeled additional packages as "plan overage fees." Here's what happened: I received an SMS notification that my internet usage was nearing its limit, so I promptly turned off my mobile data. While connected to Wi-Fi, I decided ...
I have a Vodafone postpaid line and contacted customer service when my commitment period expired. They assured me that I would remain on the 150 TL plan. Given the current trend of price increases for everything, I double-checked to ensure that my bill would remain stable at 150 TL. I received a 186...
Comments