When I transferred my number to Vodafone's network, I had a bad experience at their Ersan Iletisim branch in Bagcilar. In addition, I purchased a new SIM card and signed up for their home internet service. They informed me that the number transfer and new line package, which was supposed to cost 105 TL, would be reduced to 78 TL. However, after one month, I received separate bills for 180 TL and 230 TL, which were significantly higher than the agreed-upon amount. They did not obtain our signatures or make any formal commitments. An employee named M***** *** shared this information with us. I can provide their contact information if necessary. I am extremely dissatisfied with these inflated bills, which clearly indicate deceptive practices on the part of Vodafone. If the problem is not resolved quickly, I will escalate it to the Consumer Arbitration Board and consider legal action, and I will also consult with my 20+ friends who are considering Vodafone number portability.
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
I'm frustrated because a Vodafone-authorized corporate dealer is charging me twice the official price for a line transfer. Despite reporting the incident to a Vodafone customer representative and being assured that an investigation would be conducted, no action has been taken. Furthermore, when atte...
When I called Vodafone, they told me that I had been overcharged. Despite the fact that I had not requested it, I was sent a text message about an additional package. They applied this plan, even though I still had 176MB of internet left, which resulted in an overcharge of 65 TL being added to my bi...
The previous month, I made three separate purchases of international roaming packages from Vodafone. Despite this, they continued to charge my card a total of 2,800 TL. They will not issue a refund under any circumstances, despite the numerous complaints that have been filed against them. They assur...
Vodafone charged me an exorbitant 1250 TL when my bill should have been only 118 TL. That's insane! To make matters worse, they've been deducting 149 TL from five different companies via Vodafonepay multiple times. What exactly is going on? When I contacted Vodafone about the overcharging, they had ...
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