I'm frustrated because a Vodafone-authorized corporate dealer is charging me twice the official price for a line transfer. Despite reporting the incident to a Vodafone customer representative and being assured that an investigation would be conducted, no action has been taken. Furthermore, when attempting to obtain a secondary line from the same dealer, they demanded 100 TL rather than the legal fee of 67 TL. A Vodafone customer service representative initially confirmed the correct fee, but another later claimed the price was in the 100 TL to 200 TL range. Vodafone's reputation is on the line, and the company appears to be drifting away from being a dependable communication provider. We're considering switching to a different operator with six users at home if no action is taken against this dealer. I can't take it any longer. If necessary, I will express my displeasure on social media. I urgently request that a Vodafone representative contact me and address this matter as soon as possible.
At Vodafone, I transferred my spouse's line to my name, but Vodafone doesn't seem to care about dealing with customers at their official locations (mall-based dealers), claiming that their system is down. So we went to a regular dealer, where they charged us an extra 500 TL under the guise of an "ex...
When I transferred my number to Vodafone's network, I had a bad experience at their Ersan Iletisim branch in Bagcilar. In addition, I purchased a new SIM card and signed up for their home internet service. They informed me that the number transfer and new line package, which was supposed to cost 105...
I currently have two lines with Vodafone, both approaching the end of their compatible Maxi 1st Term commitments. Vodafone keeps calling me, but it seems like none of the representatives have any information about my account. They offer various suggestions and ask me to switch to different plans, co...
The previous month, I made three separate purchases of international roaming packages from Vodafone. Despite this, they continued to charge my card a total of 2,800 TL. They will not issue a refund under any circumstances, despite the numerous complaints that have been filed against them. They assur...
I switched my phone line to Vodafone, thinking I successfully became a Vodafone user. However, I purchased the line from a dealership, and when the courier delivered it in the evening, I declined the purchase, stating I bought it directly from the dealership. Surprisingly, my existing line was cance...
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