I switched my number from Turkcell to Vodafone on June 11th. By July 11th, I received the sim card, but couldn't sign the legal papers as I wasn't home. Fast forward to August 25th, and I'm still unable to make outgoing calls. Despite reaching out to the courier multiple times, there's been no progress. They promised to send it via MNG cargo, but it's still pending. Numerous calls to customer service, even with a priority request, yielded no results. Their assurance of a suitable day and time for the courier was misleading – it seemed good for the courier, not me. Every call redirects me to another number, or I wait endlessly in line. Pressing '1' for a callback is futile; no one calls back. I've spent 2 hours daily for 5 days listening to Vodafone's theme music. I write this from Tekirdag Malkara with a plea: Vodafone, take control of your couriers, improve customer service, and streamline your number porting process. May this post reach those in charge and trigger positive change. If not, I hope my message resonates with others and prompts smarter choices.
I'd like to transfer my Turkcell number to Vodafone. Despite calling customer service every day for a week and emphasizing the importance of the situation, Vodafone representatives continue to tell me today that the process is on hold due to a system problem. It's frustrating because, despite the fa...
They've been teaching me what a bad decision I made since the day I applied to switch to Vodafone. I started the process of switching operators, and despite spending hours on the phone, it took 4-5 days for my SIM card to arrive. When I called to inquire about the status of my application, I was ast...
I recently applied online to have my phone number transferred from another carrier to Vodafone. Unfortunately, I was unable to coordinate with the courier who arrived to deliver my SIM card, so the delivery was missed. I called Vodafone customer service at 0542**42 00 00 and they directed me to a Vo...
Around 10 days ago, I purchased a new Vodafone SIM card online, and it was delivered to me by a courier. Despite numerous signatures during the delivery, my new line has not been activated, leaving me without service for the past 10 days. Every time I contact Vodafone's online customer service, I'm ...
My journey with Vodafone has been nothing short of a nightmare since I ported my number in January 2022. Here's a chronicle of the ongoing fiasco: Des...
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