I was enticed by Vodafone's exclusive offers through their "Vodafone Yanımda" app, claiming special tariffs as I approached the end of my plan. Carefully reading the terms, I switched to the new tariff. However, when my first bill arrived, I was shocked to see a termination fee of over 200 TL added to my total, which was never disclosed during the tariff switch. In my initial conversation with customer service, I was informed that termination fees are not usually applied when transitioning to promotional tariffs, but in my case, it was added. They suggested they would investigate the issue, but due to system errors, I waited for a long time and had to emphasize my lack of time availability. Two days later, with no response, I called customer service again and spent 20 minutes detailing my concerns. Unfortunately, the representative dismissively claimed that everyone knows about the termination fees and there was no need to disclose it during the tariff switch. Despite repeatedly requesting an investigation based on my statement as a corporate customer, my request was denied, and I was told that nothing could be done. Even after informing them that both myself and my family would leave Vodafone due to their behavior, they showed no interest in finding a solution. Since my requests were disregarded, and if the termination fee is not removed from my account by July 6th, I am submitting my complaints and stating that myself and those close to me will switch from Vodafone.
I wanted to switch to a new plan after my commitment ended via the Vodafone Yanımda app. First, it gave an error, but on my second try, it said the process was completed. But when I checked later, Vodafone hadn't made the switch. I called on October 2nd, and a person named A*** said they made a reco...
I received a call from Vodafone customer service where they asked if I approved an additional 100 TL on my regular invoice. I agreed, but after the call ended, I received a message stating that my invoice had been increased to 300 TL. I immediately contacted customer service, and they assured me the...
I was called by a Vodafone customer representative on 27.07.2023 at 13:05. I was given misleading information by saying "Your first-period tariff ends today, we have a new special campaign for you, if you participate, you will continue at 145 TL, if you do not participate, the current price of the c...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
Vodafone customer service provided me with incorrect information. They assured me that I could use the same tariff I had in Turkey while traveling abroad for a fee. However, after leaving the country, I was charged daily fees. When I returned to Turkey, I went back to my old strategy and inquired ab...
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