Vodafone Home Internet Relocation Problem

My attempts to contact Vodafone about our home internet relocation have been futile for the past 15-20 days. It feels impossible to contact their customer service. My husband and I both tried, but all we got were automated messages. Furthermore, they refuse to proceed due to an unpaid bill, despite the fact that we have a week to settle it. Is it really necessary to go through all of this trouble for a simple relocation? We've been without internet for ten days, and the situation is truly dreadful. Both on our computers and on our mobile phones, where we also use Vodafone services, the connection is mediocre at best. We're even thinking about canceling everything. Vodafone, how can you put your customers through this? You're quick to take our money on a monthly basis, but when we need help, you're unreachable. We're tired of this ordeal. Contacting customer service should not be this difficult. It's a pity! We're still waiting for a solution to our problem. Address our plight and make things right!