I'm still waiting for Vodafone to complete my transfer process even though it's been 15 days. The customer service representatives responded in a rude, unsympathetic, and condescending manner, saying that I have no choice but to wait until they finish the transfer. Despite the legal transfer period being 7-10 days, we are now on the 15th day. I have also filed a complaint with the BTK (Information and Communication Technologies Authority). I demand to be connected or transferred to the relevant department to terminate my home internet contract, which should have been connected by the legally entitled 15th day. However, I'm being told that I don't have such a right. Vodafone is preventing me from exercising my legal rights against their unilateral and unlawful behavior. They are not simply canceling my contract, which was canceled by customer service, without threatening me with penalty fees. Vodafone's conduct goes against Consumer Rights. I demand a fair resolution.
My attempts to contact Vodafone about our home internet relocation have been futile for the past 15-20 days. It feels impossible to contact their customer service. My husband and I both tried, but all we got were automated messages. Furthermore, they refuse to proceed due to an unpaid bill, despite ...
I recently transferred my Vodafone number, and it's only been 6 days since the switch. Customer service assured me, "There are no other promotions; prices will increase at the New Year." Surprisingly, the next day, they introduced new campaigns at significantly lower prices. The signal quality and i...
I am a Vodafone user. In my area, my cell phone line is constantly disconnected and restored. While talking on the phone, conversations are interrupted, I cannot connect to the internet. I reported the issue to customer service on July 1 and July 9. They said that the network was inadequate in my ar...
I have been having network problems on my postpaid Vodafone line for 15 days, my voice calls are cut off and I cannot use the mobile internet. Thinking that there is infrastructure work in the region where it is located, I explained the customer service distribution situation. Information was given ...
A call with a Vodafone customer service representative was abruptly terminated. It's been 15 days, and Vodafone hasn't done anything about the situation. Unfortunately, that is not the end of the issue. Another representative misrepresented their name at the start of the call and pretended to have e...
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