Vodafone appears to have done nothing but deceive people. I signed up for their services, but when I tried to cancel them, they charged me 12,800 TL, which I reluctantly accepted. Then, seemingly out of nowhere, they sent me another bill for 17,400 TL. They claim to have listened to the call recordings and concluded that the customer service representative was justified. But, if they listened to the tapes, why didn't they call me back and explain? This situation has left me frustrated and betrayed. If they refuse to provide a reasonable explanation, I will be forced to seek assistance from consumer rights organizations. It's disheartening when a company you trust engages in such practices, and consumers must fight for their rights in these situations.
Vodafone charged me an exorbitant 1250 TL when my bill should have been only 118 TL. That's insane! To make matters worse, they've been deducting 149 TL from five different companies via Vodafonepay multiple times. What exactly is going on? When I contacted Vodafone about the overcharging, they had ...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
After my minutes ran out in June, Vodafone automatically charged me 50 TL for a package. When I asked to cancel, they suggested I get a 25 TL overage package and promised to refund the 50 TL in July. Okay, I agreed. When July rolled around, I canceled the package, but they insisted I still pay the 2...
The previous month, I made three separate purchases of international roaming packages from Vodafone. Despite this, they continued to charge my card a total of 2,800 TL. They will not issue a refund under any circumstances, despite the numerous complaints that have been filed against them. They assur...
Vodafone customer service provided me with incorrect information. They assured me that I could use the same tariff I had in Turkey while traveling abroad for a fee. However, after leaving the country, I was charged daily fees. When I returned to Turkey, I went back to my old strategy and inquired ab...
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