I received a call from Vodafone customer service where they asked if I approved an additional 100 TL on my regular invoice. I agreed, but after the call ended, I received a message stating that my invoice had been increased to 300 TL. I immediately contacted customer service, and they assured me they would resolve the issue. However, I also mentioned that my agreed tariff was 150 TL, yet they were deducting 180 TL each month. I requested they address this discrepancy as well. The representative, Şeyma, mentioned that it would remain at 180 TL and didn't take my concerns seriously. Despite my complaint being documented, he brushed it off, stating it wasn't his concern and that he only called to confirm the return date to the old tariff. I'm now actively searching for another provider, like Turkcell, as soon as my contract with Vodafone ends. I'm fed up with their lack of transparency and customer service. They've lost me as a customer, and I won't be making any more purchases or commitments with them. Thank you, Vodafone, for losing another customer.
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
I have a Vodafone postpaid line and contacted customer service when my commitment period expired. They assured me that I would remain on the 150 TL plan. Given the current trend of price increases for everything, I double-checked to ensure that my bill would remain stable at 150 TL. I received a 186...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
I was enticed by Vodafone's exclusive offers through their "Vodafone Yanımda" app, claiming special tariffs as I approached the end of my plan. Carefully reading the terms, I switched to the new tariff. However, when my first bill arrived, I was shocked to see a termination fee of over 200 TL added ...
As a long-time Vodafone customer, I was taken aback when my bill jumped from 65 tl to 200 tl as soon as my contract expired. Calling customer service proved futile; not only did they fail to assist me, but they also pushed more expensive plans. Vodafone's actions are nothing more than opportunistic....
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