I purchased a kitchen table from Vivense about a month ago, but they sent the wrong color for the model I ordered. Despite requesting an exchange, they sent the same incorrect table again. Taking matters into my own hands, I returned the table with the delivery person, prompting a new exchange process that would take another 10 days. Frustrated with the brand's irresponsible behavior, which cost me time and satisfaction, I decided to cancel the order. It took five days for them to pick up the table after we finally managed to get in touch. However, to my bewilderment, my refund has not been processed yet. I don't understand what they are waiting for. Are there so many dissatisfied customers, or am I being overlooked? I'm left wondering if the brand, aside from sending the wrong table, has adopted a problem-solving approach that neglects professionalism, leaving customers constantly distressed.
I ordered the Juno Coffee Table (TB4-133) from Vivense on January 31st, and the mobile app indicated it would be delivered between February 26th and 28th. When I called Vivense on February 26th-27th, I learned that the product couldn't be supplied at all. They offered a refund, so I requested it on ...
Vivense is a company that should be avoided at all costs. I bought a coffee table on 03.12.23, and my order number is 043306662634. I was given a delivery date that was 40 days away, but I didn't mind since I wasn't in a rush. On the 39th day, I went to the showroom to check on my order, and they no...
I wanted to share my terrible experience with Vivense. I purchased a coffee table, and after waiting for 40 days without any indication of it being delivered, I made the decision to cancel my order. Upon my inquiry regarding the delivery date, they explained that there was a shortage of raw material...
On 7.6.24, I placed an order with Vivense. Despite contacting you twice to request an expedited delivery, my order was shipped on the very last day of...
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