I recently made a purchase from Vivense for a cabinet that I plan to mount on top of my washing machine. Even though it's been 15 days, the cabinet still hasn't shown up. When I contacted Vivense, their response was quite disappointing: "We are unable to send it at this time, and we cannot provide an estimated delivery date." I've been trying to get a refund from Vivense for the past month, but they still haven't reimbursed me. It's really frustrating. I kindly request a refund for the amount I paid.
Hello there, I sent back an item to Vivense more than a month ago. They confirmed receiving the return and assured me that I would get a refund within 14 business days. However, it has been longer than the promised period and I still haven't received my payment. Even after completing the form on the...
The product I ordered from Vivense has not been delivered even though two weeks have passed. Since April 22, 2025, my order has been stuck in the approval stage. When I contact customer service, they keep saying they’re forwarding the issue to the supplier and will get back to me, but nothing happen...
I ordered the Juno Coffee Table (TB4-133) from Vivense on January 31st, and the mobile app indicated it would be delivered between February 26th and 28th. When I called Vivense on February 26th-27th, I learned that the product couldn't be supplied at all. They offered a refund, so I requested it on ...
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