Brand Overview: VINEVIDA
VINEVIDA is an American supplier and distributor of essential oils, fragrance oils, and aroma diffuser hardware. Founded in 2017 by Jake Myara and Shaul Levy, the brand is based in Florida and operates under Two Scents LLC.
Contact Info
Email: [email protected]
Phone: 1-888-527-6805
Industry and Operations
VINEVIDA operates in the aromatherapy, cosmetics, and home fragrance industries, serving individual crafters as well as commercial enterprises through direct-to-consumer and wholesale distribution models.
- Essential and Fragrance Oils: Supplies pure essential oils, carrier oils, absolutes, and specialty fragrance oils for candle making, soap making, and personal care products.
- Aroma Diffusers: Sells cold-air diffusion machines, plug-in scent devices, and Bluetooth-compatible aroma systems designed for homes and commercial venues.
- Wholesale and Bulk Supply: Provides bulk volume quantities and packaging supplies to artisans and cosmetic manufacturers.
User Sentiment
User feedback highlights recurring frustrations regarding order fulfillment, customer support communication, and the return process for defective equipment.
- Shipping and Delivery Delays: Customers frequently report slow handling times, extended shipping delays, and expedited orders taking longer than anticipated.
- Customer Service Responsiveness: Many consumers mention difficulties in getting quick support via phone or email when resolving order discrepancies.
- Strict Return and Replacement Procedures: Reviewers often report that obtaining replacements or refunds for malfunctioning items involves restrictive policies, including requirements to submit video proof and endure protracted troubleshooting.
- Diffuser Reliability Issues: Multiple complaints reference aroma machines breaking down or failing to diffuse properly within weeks of purchase.
- Packaging and Leakage: Several users note instances of damaged packaging and oil leaking from bottles during transit.
Share Your Experience
If you have experienced issues with VINEVIDA, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.