Vileda Turbo Pedal Issue Prevents Mop Wringing and Warranty Support Lacking
I purchased the Vileda Turbo, but the product hasn’t worked properly since day one, as the mop does not spin when wringing. I even replaced the handle, thinking it might solve the issue, but the problem clearly stems from the pedal mechanism. I feel let down because I paid a significant amount for this product, expecting quality and reliability. On top of that, the product was advertised as having a two-year warranty, but now that I need assistance, I cannot locate my receipt, and I’m left without any support. It’s frustrating to be in this situation with a product that was supposed to make life easier. I hope Vileda addresses this issue and provides a solution despite the missing receipt.
Dear Uğur Ş., Your message regarding our product has been received and forwarded to the relevant departments. We would like to assist you with the issue you have experienced. Based on the contact information you provided, you will be contacted as soon as possible. The necessary exchange will be made. Please remember to check your email for details during this process. ADDITIONAL INFORMATION: The most common problem encountered is the pedal breaking. A user manual is included with our product, stating that during the wringing process, the mop should be released without pressing down from above. We kindly ask you to pay attention to this instruction during use. Thank you for your understanding. Sincerely, FHP A.Ş. – Vileda Customer Service
