The Vileda Turbo Mop product, which I purchased with a 2-year warranty and a huge difference from its equivalents on the market, became unusable after its handle broke before the warranty expired. I made a request to customer service for the replacement of the broken product before its warranty expired. Without requesting the product, with an automated response, they sent me the marketplace addresses where I could purchase the product, instead of replacing the spare parts. Like a joke. If you write a 2-year warranty on the box of a product and provide documentation for this, this is valid for every part inside the product. As long as I do not use the product for purposes other than its intended use, you cannot blame me for user error. I have been using the same product in my summer house for 5 years without any problems. If it is not broken but this new product I bought is broken, there is a manufacturing defect!! You cannot make me pay for the difference you make in terms of material quality, I do not accept it! I have not yet lost my mental faculties enough to do anything other than cleaning with a cleaning stick. I urgently request that the broken part of the product be sent to my address, otherwise I hereby inform you that I will exercise all my legal rights pursuant to the Consumer Protection Law!
I purchased the Vileda Turbo, but the product hasn’t worked properly since day one, as the mop does not spin when wringing. I even replaced the handle, thinking it might solve the issue, but the problem clearly stems from the pedal mechanism. I feel let down because I paid a significant amount for t...
To my dismay, the handle of the new Vileda Spino Ultra mop that I purchased yesterday snapped off during the first use. We chose the Vileda brand because of its reputation for high quality, but I was wrong from the start. Despite the fact that we did not choose the cheapest option, the handle broke ...
I never recommend this product. In the first year we bought it, the function of the brush included in the handle broke down. When I called the service, they said that this part was out of warranty, it needed to be changed, and they said a high price. Then the handle broke from the part connecting to...
Dear Dyson, I own a Dyson Big Ball Allergy 2 vacuum, serial number VK6-EU-NMJ2222A, and recently, the pneumatic handle broke. This issue has significantly impacted the vacuum’s performance, making it difficult to use properly. Since my device is still under warranty, I request a replacement handle ...
I purchased the Vileda Spino cleaning set, but the handle broke after only a short period of use. Because of this, I can no longer use the spinning function, rendering the entire set unusable. I am extremely disappointed with the product’s durability and did not expect such a problem in such a short...
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