Dyson Refuses to Replace Broken Pneumatic Head of Big Ball Allergy2 Under Warranty
The pneumatic head of my Dyson Big Ball Allergy2 vacuum cleaner broke. When I called Dyson support, they told me they could provide the part for a fee. However, I have a 5-year warranty, and I don’t understand how they can impose a quota on spare part support that I am entitled to. This is not a cheap product, yet they are trying to sell me the part for an additional cost. Dyson is not the same as it used to be, and I regret trusting the brand and buying it. The head keeps breaking repeatedly. I will take the product to the Consumer Arbitration Board and report that you are charging for a product under warranty.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will address the issue with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
No one responded, it was not befitting of the Dyson brand.
