The pneumatic head of my Dyson Big Ball Allergy2 vacuum cleaner broke. When I called Dyson support, they told me they could provide the part for a fee. However, I have a 5-year warranty, and I don’t understand how they can impose a quota on spare part support that I am entitled to. This is not a cheap product, yet they are trying to sell me the part for an additional cost. Dyson is not the same as it used to be, and I regret trusting the brand and buying it. The head keeps breaking repeatedly. I will take the product to the Consumer Arbitration Board and report that you are charging for a product under warranty.
Dear Dyson, I own a Dyson Big Ball Allergy 2 vacuum, serial number VK6-EU-NMJ2222A, and recently, the pneumatic handle broke. This issue has significantly impacted the vacuum’s performance, making it difficult to use properly. Since my device is still under warranty, I request a replacement handle ...
I purchased the Dyson Big Ball Allergy 2 vacuum cleaner in 2019, and the head attachment has broken three times in the exact same spot (the wheel area) during completely normal home use. The first time it broke, I purchased the replacement myself. The second time, Dyson sent a new one free of charge...
About 3 to 3.5 years ago, I purchased a Dyson Ball All Floors DC25 vacuum. Unfortunately, the brush head attachment has now broken for the second time. At the time of purchase, I was explicitly told that the parts were covered under a 5-year warranty. During the first incident, Dyson handled the iss...
I purchased a Dyson Ball Multi Floor YC4 vacuum back in 2018, and this is now the second time the cleaner head has broken in the exact same spot. The first time it happened in 2020, Dyson replaced it under warranty without an issue. But now, the replacement head has broken again in the same place—cl...
I'm really angry with Dyson! During the two-year warranty, two parts of my V12 model vacuum broke. The first nozzle head was replaced in just 15 days, but they used a model that wasn't compatible. They finally sent the correct one after waiting for 3 months. But, it broke again in just 10 days! They...
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