Victoria's Secret's Frustrating Return Policy

Hello, we ran into a problem with the Victoria's Secret glitter body spray, a product we've been using for a good 5-6 years now. We were a bit disappointed with the scent and longevity of our latest purchase. So, get this, when we brought up this problem with the people in charge, they hit us with this ridiculous response saying they wouldn't give us a refund or let us exchange the opened product. Can you believe that? Unfortunately, they couldn't give us an answer when we asked how we were supposed to assess the product without opening it. Hey, can you please take a look at this and give me a reasonable response? Thanks!