I haven't received any updates from customer service or the courier for a whole week. On May 10th, I made a purchase for perfume on the Victoria's Secret website. On May 16th, I collected it from the Ankara Panora store, only to discover that instead of perfume, it contained lingerie when I opened it half an hour later. My husband made a trip to the store to return an item, and they promised to send us an email. They also suggested reaching out to customer service for any additional help we might need. I reached out to customer service on Monday and was informed that they would follow up with me. The store insists that they sent the email. Store manager Mr. A**** was quite helpful, although his abilities are limited to sending emails. I keep trying to return the item to the store, but no one at the company seems to be taking any action. It's unrealistic to expect a globally recognised brand to never let down its customers, improve customer service, or quickly resolve issues. They are failing to support their reputation.
About three months ago, I placed an order for three perfumes from the Victoria’s Secret online store (Order No: 641HR5377I). Due to a shipping label mix-up, someone else’s name appeared under my label with my name and address, and I ended up receiving another person’s products. Out of the three item...
I ordered four body sprays and one cream from Victoria’s Secret, but when they arrived, they smelled awful—like something rotten or expired. These were scents I have purchased and loved in-store before, so I was shocked by how completely different and unpleasant they smelled this time. I immediatel...
On August 25, I placed an order for a body spray from the official Victoria’s Secret website, paying by credit card (Order No: 668CC4845I). Even though two weeks have passed, my order still hasn’t been shipped, and I have not received any updates or notifications. The delivery address is in Istanbul...
I placed an order on the Victoria’s Secret Turkey website with order number 729FC7883U for lingerie item code VS2693932820. Although I selected the non-printed version of the product, I was informed that it was out of stock and was offered an exchange instead. I accepted the exchange, but this time,...
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