Disappointing Experience At Victoria's Secret Uvillage Seattle WA

I visited the Victoria’s Secret store at University Village in Seattle on July 1, 2026, together with my mother, and unfortunately left very disappointed by the checkout experience. We were the first customers in line at the cashier, yet we ended up waiting around 40–50 minutes between approximately 3:00 and 5:00 p.m. Initially, we waited at the main cashier, then were told another cashier would help us, so we moved. The cashier who helped us appeared to be new and did not seem to know how to apply the sale discounts or properly use the system. At one point she tried to charge us $321, and I had to ask whether the discounts had been applied. Even the promotion was not applied correctly at first. Eventually, the final amount we paid was around $263. Another employee came over to help but spoke to us in a rather unfriendly way and also had trouble scanning the sale items and handling the transaction. The process dragged on so long that I found myself pointing out which items had already been scanned at the previous cashier and explaining which products were part of the sale, just to help move things along. During this time, I told the last cashier that I was in a rush because my mother and I had a very important appointment we needed to get to, but she did not respond at all. We ended up missing this appointment, which cost us nearly $400, entirely because the checkout process was so slow and disorganized, despite us being the first customers in line. While we were stuck waiting, every customer behind us moved to other cashiers, and I even saw some people leaving the store because of the long wait. I understand that new employees need time to learn, and I am usually patient about that. However, waiting almost an hour, missing an important appointment, and receiving almost no communication or sense of urgency from the staff was extremely frustrating and disappointing. I am sharing this experience in the hope that it reaches store and regional management. I kindly request that this incident be taken seriously, that an apology be extended, and that staff training and checkout procedures at this location be reviewed so that future customers do not go through a similar experience.