Poor Service and Delayed Repair for Vestel NFK640 ex A++ Ion Refrigerator

On November 15, 2023, I reported a defect in my NFK640 ex A++ Ion refrigerator, which I purchased on August 21, 2019, with invoice number V102019100105778, and is still under warranty. The screen displayed a line and a red exclamation mark. On November 16, 2023, the service arrived at 1:00 PM and determined that the main module was defective and needed to be replaced. They assured me that the new module would arrive within 1-2 business days.

On November 17, 2023, I received a message from Vestel that the replacement part had been shipped from the central warehouse and would arrive at the authorized service within 1-2 business days. Unfortunately, by this time, all my products in the refrigerator had already spoiled. On November 21, 2023, Vestel customer service informed me that the module had arrived.

Since all my products had already spoiled, I informed customer service that I would be home after 7:00 PM on November 22, 2023. Customer service then scheduled an appointment between 7:00 PM and 9:00 PM. Strangely, on November 21, 2023, the authorized service claimed via message that they had been on-site, which was not true.

On November 22, 2023, the same technical service first called at 5:37 PM to inquire if we were at home. When I mentioned that the appointment was scheduled for 7:00 PM, they requested a later call and then called from the number 0533*****21 to explain that they would not be working at that time. I pointed out that the appointment was set by customer service. Later, at 6:10 PM, the technical service claimed again that they had come by when no one was at home.

This inadequate service and the lies of the technical service have disappointed me greatly. It is unacceptable for a replacement part to arrive after 5 days, especially when all the food in the refrigerator has already spoiled. The situation is extremely frustrating, and I am disappointed in Vestel and the technical service.