I purchased a Versace watch for over ₺40,000 from Antalya. After just three months, the pin of the steel strap fell off. When I visited the Kentpark store in Ankara, I explained the issue, expecting a simple replacement. Instead, they asked if I had the pin with me, and when I didn’t, they fabricated some excuse and charged me ₺200 for the repair.
While ₺200 isn’t the issue, it’s shocking that a brand selling high-end watches fails to stand behind its products and ensure customer satisfaction. This experience has left me deeply disappointed. I’ve purchased three watches in the last year, but I won’t spend another penny on this brand. Versace needs to reevaluate its approach to after-sales service.
I purchased a Seiko watch just six months ago, and the leather strap started peeling. I sent it to the authorized Aydın Saat service center, hoping for a solution. However, they ignored the issue entirely and returned the watch with no repair. To make matters worse, the watch came back with visible ...
I purchased a Hugo Boss watch for over ₺17,000, but the winding crown has completely stopped working after just two uses, each lasting no more than an hour. How can such an expensive product have such a major defect? This isn’t the first issue I’ve had with Hugo Boss watches—this is the third proble...
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