I opened a credit card account with Vakıfbank, fully expecting that there would be no annual fee involved. So, out of nowhere, I got hit with an annual fee of ₺469 on 01.10.2024. This charge goes against what I agreed to when I signed up for the card, and it honestly feels like a betrayal. I would appreciate it if Vakıfbank could sort this out by refunding the ₺469 fee. I think the bank should stick to the original agreement and deliver the service they promised. It's only fair, right?
I have been using an Akbank credit card for four years. Despite my card being fee-free, a fee of ₺796.50 was charged as an annual fee. When I spoke with customer service, they admitted that the fee should not have been charged. However, they offered to refund it only if I agreed to keep the card for...
I have been using my VakıfBank Worldcard for a long time, and on 17.11.2025 a ₺699 card fee was charged to my statement. Last year, a discount was applied for the fee, but this year I am requesting a full refund. I contacted customer service to cancel the card fee, but they said it could only be rem...
On June 16, 2024, an amount of 569 TL was charged to my VakıfBank credit card under the guise of an annual card fee. As per Law No. 6697, I demand an unconditional refund of this fee. According to Article 31, Paragraph 3 of the Consumer Law dated May 28, 2014, card issuers are obliged to offer a cre...
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