On August 5, 2025, during my shopping at the US Polo store in Antalya Özdilek Park Mall, I specifically stated at the ti...me of payment that I wanted to use my Polo Bonus points. However, when I later checked my statement, I realized that instead of using my 500 Polo Bonus points, 530 regular Bonus po
The products I purchased from the U.S. Polo Assn. application on 07/03/2025 were delivered to Sürat Cargo, but Sürat Car...go lost the package and said they could not find it. Despite multiple attempts to contact both companies, neither the cargo company nor Polo are interested in the issue. I could n
On November 24, 2024, we purchased pajamas from the U.S. Polo Assn. brand. After the first wash, the pajamas started to ...pill, so we returned them with a request for a refund. Despite providing evidence of the defect, the company refused to acknowledge the issue. After several days, they sent them ba
On 23.09.2024, I made a purchase from the U.S. Polo Assn. website. Three days later, the items I bought were canceled du...e to being out of stock. I’m sharing my order number: U27186521632758. The refund is supposed to be made in 7 days, which means we will get our money back at best in 10 days. We th
My product has not arrived, and it seems like the cargo has been lost. It has been a week since the planned delivery dat...e, but there is no update on the cargo tracking screen. The employees of Speedy Cargo company and Aydinli Group company have shown indifferent attitudes. Despite my refund request,
I still haven't received my order from the U.S. Polo Assn app that I made on March 1, 2024. It's already March 20, 2024.... The package, managed by 'Kargom Sende,' made it to the distribution center but has not yet been sent out for delivery. Despite being promised callbacks, none have been received. S
The American Polo sweater I got for my husband is a huge letdown. The seams beneath the arm started to come apart after ...just two wears. By the third wear, the problem had already occurred. The shop from where we bought it consented to send the item for evaluation once we contacted them. But when you
On 25.12.2023, I ordered a sweater with the code U24823550216968 from https://tr.uspoloassn.com. The order was delivered... a few days later by a local shipping company. I received the package, and there seemed to be no problem with the front of the bag that was sent in. However, upon opening the bag i
In my U24830271318390 order from U.S. Polo Assn., the product with UPS tracking number 1Z9449E76803638263 was returned t...o the seller without being delivered, yet my order page incorrectly shows it as "delivered." The U.S. Polo Assn. customer representative claimed over the phone that it was delivere
