I am unable to access my Uption account due to a SIM card block, even though I have not changed my SIM card or operator. When I initially contacted customer service, they told me I needed to submit a written request. Although I hesitated due to the anticipated delays, I eventually sent the requested document, including my personal details.
Now they are asking for additional documents, such as a photo of my ID or driver’s license, despite me answering all security questions accurately. It’s frustrating that they still don’t believe I’m the account owner. I don’t experience such issues with other virtual banking apps, where I can access my accounts without hassle.
I no longer wish to deal with this process. I request that the balance remaining in my account be transferred to the IBAN I provide upon contact and that my Uption account be closed afterward. Please resolve this promptly.
After switching my phone number to a new carrier, I stopped receiving SMS messages on my SIM card—meaning I couldn’t verify my identity or use my Uption card at all. I immediately contacted Uption customer service and also submitted a formal written request via email. They told me the SIM block had ...
I’ve been locked out of my Uption account ever since I changed my mobile operator. Because of the SIM change, I can’t log in, and my funds are stuck in the account. I’ve been trying to contact Uption for three days now—calling their customer service line leads nowhere, and I’ve sent multiple emails ...
I opened a mobile banking account with Uption about a week ago, hoping to manage my finances more easily. But just one day after opening the account, it was suddenly blocked without warning. This account is crucial for me—I use the IBAN to receive monthly rent payments from my tenants. Now I can’t ...
Uption has blocked my account, and I can’t access or withdraw any of my funds. I’ve only been using the platform for less than a month, and suddenly my account was frozen without any explanation. I called customer service right away, and they said someone would get back to me—but I haven’t received ...
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