I recently encountered an outrageous issue with UPS regarding a New Year’s gift sent by my employer in Hong Kong. After working with this company for 10 years, they asked for my address to send a token gift, valued at just $7. However, UPS insists the package is subject to customs clearance fees, despite never opening the package to verify its contents.
When I questioned UPS about how they determined the item required customs clearance, they provided no clear explanation. It seems like a tactic to unjustly impose exorbitant charges. They are demanding several thousand liras under the guise of "ordinance and brokerage fees" for a $7 item.
This situation feels like an outright exploitation of customers. I demand that UPS address this issue immediately and stop charging such unreasonable fees. Such practices are unacceptable and should be investigated to protect customers from being taken advantage of!
I ordered two items from Amazon USA, including a pair of shoes worth just $20 (about ₺900). UPS processed the shoes separately as if each pair was an independent import and outrageously demanded ₺15,000 in customs duties for that one pair. What’s worse, UPS already charged ₺2,500 to my credit card,...
I’ve been waiting over a week for a package shipped via UPS with tracking number 1Z2564YF6805482724, yet I still haven’t received it or been given any clear update on its status. The package was supposed to be delivered to my address in İskenderun, Hatay, but UPS has failed to provide accurate track...
I have a shipment with UPS destined for my address which was supposed to be delivered around 3 December but has still not been delivered. During this period, I had great difficulty reaching customer service; most of the time I could not get through, and when I did, they claimed that my address and p...
I shipped a package with UPS Türkiye, and it’s been a full week with no delivery. Every day, I’m told by both the main office and customer service that the package will be delivered that day, but nothing happens. The status keeps showing as "out for delivery," but the package never arrives. This is ...
We have been working with UPS under a business agreement for a long time. However, during June, July, and August, we were unexpectedly billed for extra service fees—specifically $36.4 per shipment, totaling $509.6 USD. These charges appeared on certain shipments made from Istanbul (European Side). ...
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