Why Did Umingle Ban My Account as Underage When I Am an Adult?!

I am 19 years old and my Umingle account was recently banned on the grounds that I am underage. This ban occurred about a week ago while I was in the middle of showing an image to another user. Immediately after this, my account was banned and I was shown a message asking me to pay money, which I found very concerning and inappropriate. Since that moment, I have not been able to access my account. My ban ID is 36a698cc. I have been using Umingle for quite a while, and although I do not remember the exact date I created the account or the exact email and username, I know that I am above the minimum age requirement and I have not violated any rules to justify this type of ban. I request that my account be reviewed based on my actual age and that the ban associated with ban ID 36a698cc be removed. I also ask for clarification as to why a payment request appeared in connection with this ban, as this gives the impression of an unfair or possibly fraudulent enforcement. I expect my account to be unbanned and restored as soon as possible so that I can continue using the platform.