Umingle Ban Appeal

I have been using Umingle through the Android website and on 28 August I suddenly became unable to access the platform. When I try to enter, I see a screen that says “You are banned about gender searching” and shows a Ban ID. On the same screen, Umingle asks for a payment in Philippine Peso by credit card to remove the ban, which I find very worrying and inappropriate. I have never been clearly informed about any rule I allegedly violated, and I was not warned before this ban. I am being completely blocked from using the service and the only option presented is to pay to remove the ban, without any transparent explanation or review process. I request that my account ban related to so‑called “gender searching” be removed without any payment, that my access to Umingle be fully restored, and that I be given a clear explanation of the reason for the ban and under which rule or policy it was applied.