Umingle Account Banned for "Gender Searching" by Mistake

My Umingle account was banned today with Ban ID 12e80faf for the reason "Gender Searching." Since then, I have been unable to access my account. During my conversation, I only exchanged simple greetings such as "Hi" and "How are you?" and asked the other person about their gender. I had no intention of violating Umingle's Community Guidelines or using the platform inappropriately. I believe this ban may have been triggered by an automated system and is the result of a false positive. I kindly request that you carefully review my case, examine the complete chat history and its context, and remove the ban if no actual violation is found. I also respectfully ask that my account be restored without requiring any payment for unbanning and that I be provided with a clear explanation of the specific rule that you believe I violated.