Umingle Account Banned as Underage Despite Being 21

I am an active Umingle user and my account with the email address nathanielfl***[email protected] has been banned with the explanation that I am under age. I am 21 years old, so this ban decision is incorrect and unfair. When I try to access my account, I see a screen stating that I am banned and asking me to pay 149 Philippine Pesos by credit card to remove the ban. I find it unacceptable that I am asked to make a payment just to regain access to my account when I have not violated the age rule. I request that my Umingle account be reviewed, that the ban be removed without any payment, and that I can continue using the application as a 21‑year‑old user. I kindly ask you to correct this mistake as soon as possible and inform me in writing after the investigation.