Umingle Account Banned as Under 18 Despite Being 24 Years Old

I have an account on the Umingle website and although I am 24 years old, my account has been banned with the reason shown as “Under 18.” When I try to access my account, I see a “You are banned” message and a warning saying I am under 18, together with a payment form asking me to pay 149 Philippine Pesos by credit card to remove the ban. I am an adult and this information about my age is clearly incorrect. Because of this ban, I cannot use my account and I also cannot contact support through the site to correct the mistake. I request that my Umingle account be unbanned as soon as possible and that the “under 18” flag on my profile be permanently removed so that I can use my account normally again without being asked for any payment to lift this ban.