I Face Assassin’s Creed Origins Activation Error on Ubisoft After Steam Gift

İsmail
İsmail
Ubisoft
September 4, 2025 1:00 AM13

I received Assassin’s Creed Origins as a gift from a friend on Steam, but I had previously purchased and refunded the same game after playing it for 49 minutes. Now that I’ve repurchased it, every time I try to launch the game through Ubisoft Connect, I keep getting a prompt asking for an activation key.

I’m sure I’m logging into the correct Ubisoft account (username: Mustafa214726) because when I sign in on Ubisoft’s website, I can still see my play history from when I originally played the game for about an hour. However, inside the Ubisoft Connect launcher, only Assassin’s Creed II shows up — Assassin’s Creed Origins is missing completely.

I’ve been trying to resolve this for about an hour and a half. I reached out to both Steam and Ubisoft support, but both directed me to automated help responses, and I couldn’t get any real assistance. Since the game was a gift, I can’t request a refund through Steam, which means both my money and time have been wasted.

I’m signing in with Steam ID: 76561199186397434 on a Windows 11 PC.
I’m requesting that Ubisoft restore my access to Assassin’s Creed Origins and fix the activation issue as soon as possible.

Comments

Similar Complaints

Ubisoft Connect Login Error Blocking My Access to Assassin’s Creed Games

Abdullah
Abdullah
Ubisoft
September 8, 2025 12:29 AM15

Last night, while playing Assassin’s Creed Shadows, I suddenly received an error message saying “Ubisoft Connect session...