Last night, while playing Assassin’s Creed Shadows, I suddenly received an error message saying “Ubisoft Connect session has been terminated.” Since then, I’ve been unable to log into my Ubisoft Connect account. I’ve double-checked my email and password, and even reset my password multiple times using the reset link, but I keep getting the “incorrect email or password” warning. I also tried logging in from different devices, but the result is the same.
After this issue occurred, I opened a support ticket with Ubisoft Support. They immediately sent me a verification code, which I successfully confirmed, but I still can’t access my account. Because of this, I also can’t launch any of my Ubisoft games — including Assassin’s Creed Shadows and Assassin’s Creed Odyssey, which I purchased via Epic Games — since the games require a Ubisoft Connect login.
My case number is 24393444, and my email address is f*******@hotmail.com**. I’m requesting that Ubisoft restore access to my account and help me regain access to my purchased games as soon as possible.
I purchased Assassin’s Creed Unity on Steam, but I can’t log into the game because Ubisoft Connect refuses to accept my password—even though I’m entering it correctly. I tried resetting my password multiple times, but even after creating a new one, I still can’t log in. No matter what I do, the sys...
Last week, I purchased Assassin’s Creed Valhalla on Steam and initially played without any issues. However, when I tried logging in over the weekend, Ubisoft Connect wouldn’t connect. My email and password are 100% correct, yet it refuses to let me in. I attempted to reset my password, but Ubisoft ...
My Ubisoft account was hacked, and since it was linked to my Epic Games account, both are now inaccessible. I discovered the issue hours after it happened, around 5 AM, and immediately requested a password reset via email, but I have not received any response. I have spent a significant amount of m...
I either forgot the password to my Ubisoft Connect account or it has been compromised. Regardless of the cause, I’ve been completely locked out of my account for days. I submitted a support request hoping to receive help or at least an update, but I haven’t heard anything back. There was no confirma...
My Ubisoft Connect account was hacked, and no matter what I do, I cannot recover it. I have submitted every detail they could possibly need—my account’s creation date, linked email address, associated platforms, purchase records, and more. Despite all that, I keep receiving the exact same generic, c...
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