TurkNet Leaves Customers With No Internet And No Answers

I'm a TurkNet fiber subscriber and my internet connection has been completely cut off since 5 October 2026, after construction work in our neighborhood damaged the underground cables. The cables are still exposed on the ground and have not been properly reconnected. While other providers in the same street have already restored service for their customers, TurkNet subscribers, including myself, are still without internet. During this period I have contacted TurkNet customer service many times and been repeatedly told that a technical team would be dispatched, but no one has come. Recently I was informed that I would have to wait at least another two weeks, which is unacceptable considering that competing providers have already resolved the same shared infrastructure problem. In my contacts with customer service I have also encountered contradictory information and an unhelpful attitude. Instead of genuinely trying to solve the problem, some representatives have dismissed my concerns and even made disrespectful remarks, claiming that other providers offer inferior services and therefore I simply have to wait. These statements belong entirely to TurkNet representatives and do not reflect my own opinion, and this style of communication is unprofessional and inappropriate. I work from home and depend on a stable internet connection for my livelihood. Because of this prolonged outage I have been forced to travel every day to alternative workspaces, which has caused extra transportation and workspace costs, loss of productivity, financial difficulties and serious stress. Under complaint reference number 4115784, I formally request that my internet service be restored without any further delay, that I receive a written explanation for the long repair process, a clear and confirmed repair timeline, and appropriate compensation for the interruption and the financial losses I have suffered. I also request that the conduct of the customer service representatives I spoke with be examined and that the necessary internal action be taken. TurkNet’s failure to resolve this problem for such a long time, while other providers in the same area have already completed their repairs, shows a serious lack of responsibility. I expect an urgent solution and a written response to this complaint.